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    Nike+ Connect won’t detect my device

    Last Modified
    3/26/2014

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    Nike+ Connect should automatically launch when a Nike+ device has been plugged into the computer’s USB port.

    If you plug in your Nike+ device and Nike+ Connect does not launch, or if Nike+ Connect launches but asks you to plug in your device when you've already done so, try the troubleshooting steps below:

    Troubleshoot on a Mac
    1. Unplug your Nike+ device. Shut down and restart your computer. Retry plugging in your Nike+ device.
    2. Uninstall Nike+ by navigating to your Applications folder. Drag the Nike+ Connect icon into the Trash bin.
    3. Reinstall Nike+ Connect.
    4. Launch Nike+ Connect manually by navigating to your Applications folder and clicking on Nike+ Connect.
    5. Retry plugging in your Nike+ device, and if the option is available, try connecting your Nike+ device to a different USB port or a different computer.
    Troubleshoot on a PC
    1. Unplug your Nike+ device. Shut down and restart your computer. Retry plugging in your Nike+ device.
    2. Uninstall Nike+ by clicking Start > Control Panel > Programs. Select Nike+ Connect and click the “Uninstall” button.
    3. Reinstall Nike+ Connect.
    4. Launch Nike+ Connect manually by clicking Start > All Programs > Nike+ Connect folder then click on the Nike+ Connect icon.
    5. Retry plugging in your Nike+ device, and if the option is available, try connecting your Nike+ device to a different USB port or a different computer.

    If you cannot resolve the problem through troubleshooting, please contact us.

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