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    What can I do if my Nike Run Club app crashes?

    Last Modified
    11/2/2017

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    If your Nike Run Club app crashes or other unexpected behavior occurs, select your device below for instructions.

    Nike Run Club for iOS (Mobile)
    1. Restart your device (none of your data or settings are affected)
      • Press and hold the Sleep/Wake button and the Home button at the same time until the Apple logo appears on your device's screen.
    2. Uninstall and reinstall the Nike Run Club app (runs that have not been uploaded to your NikePlus Profile may be lost, other data/settings are unaffected)
      • Tap and hold the Nike Run Club app icon on the home screen until the icons begin to shake.
      • Tap the "X" to delete the app, then press the Home button.
      • Tap the App Store icon, search for the Nike Run Club app and tap Install.
    3. Try closing other apps in the multitasking bar (will not affect any of your data or settings in Nike Run Club or any other apps)
      • Press the Home button twice to open the multitasking bar.
      • Tap and hold any icon in this panel until the icons begin to shake and a red "-" appears in the upper left-hand corner of the icons.
      • Tap the "-" on each icon remove it from this bar.
      • Press Home and restart Nike Run Club from your home screen.

    If the steps above fail to resolve the issue, please contact us.

    Nike Run Club for Android (Mobile)
    1. Restart your device (none of your data or settings are affected)
    2. Uninstall and reinstall the Nike Run Club app (runs that have not been uploaded to your NikePlus Profile may be lost, other data/settings are unaffected)
      • On your phone, navigate to Settings and choose Apps.
      • Select the Downloaded tab, choose the Nike Run Club app and press Uninstall.
      • Go to the Google Play Store app, search for the Nike Run Club app and tap Install.
    3. Try closing other apps (will not affect any of your data or settings in Nike Run Club or any other apps)
      • On your phone, navigate to Settings and choose Apps.
      • Select the Running tab, choose an app and press Stop.
      • Reopen the Run Club app.

    If the steps above fail to resolve the issue, please contact us.

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