Forgetting your login information or getting locked out of your account can be a frustrating experience. If this happens to you, we're here to help. If you don't find the solution you're looking for below, you can contact us anytime for assistance.

If you receive a notification that "Your Email or Password Was Entered Incorrectly", make sure your password does not contain a greater than symbol or apostrophe (> or '). If your password contains one or both of these symbols, reset your password.

Forgot you Nike+ user name?

Log in using your email address, not your Nike+ screen name. Try the email address from which you receive Nike+ emails. If you are unable to log in using your email address, please give us a call so we can help.

Forgot your password?

You can reset your password on Nikeplus.com. Click the "Log In" icon located on the top right of the page, then click the "Forgot your password?" link located directly below the password field. Enter your email address and click "Continue". You will receive an email within a few minutes with a "Reset Password" link. Click the link and enter your desired new password in the reset form.

Make sure your new password does not contain any of the restricted symbols: > or '.

Forgot Nike+ user name and password? 

Give us a call and we'll work with you to verify your identity and try to locate your account details.

Receiving error messages or other unexpected responses?

Here are some troubleshooting steps that may help:

• Clear your internet browser's cache and cookies.
• Temporarily switch to a different internet browser. Browser settings or options can occasionally prevent you from logging in successfully. Usually in this scenario you'll be able to switch back to your preferred browser once you've resolved the login issue in the new browser.
• Visit Nike.com, log in, and then navigate back to Nikeplus.com, where you should now be automatically logged in. This step can be helpful in the unusual event your computer or browser detects a problem with Nikeplus.com.
• If you are accessing the web via a VPN connection or another restrictive ISP (common in workplaces, schools, and other institutional settings), try to log in on a computer that is not part of that network, or contact your ISP administrator for assistance.
• If you are logging in on a mobile device over a cellular network, try connecting to a Wi-Fi network and logging in. Sometimes, your IP address changes as you connect to different cellular towers, which can interfere with your ability to log in. Connecting via Wi-Fi eliminates this variable.
• Make sure your password does not contain any of the restricted symbols: > or '. If it does, reset your password without using any of these symbols.

Still having problems logging in?

In very rare cases, Nike+ users cannot log in successfully, despite trying the troubleshooting steps listed above. If this happens to you, please contact us so we can provide further assistance.