As of 4.30.18, we are retiring the Nike+ FuelBand, Nike+ SportWatch, and additional older technologies. Find out what this means for your NikePlus data and download the NRC and NTC apps to continue to track your progress.
If Nike+ Connect displays a Code 12 message after you plug in your Nike+ FuelBand SE or first generation FuelBand, it means your device is no longer linked to NikePlus. You’ll need to perform a factory reset in Nike+ Connect to resolve the problem.
If you're experiencing Code 12, try the troubleshooting steps below:
If you’re unable to resolve Code 12, please contact us.