As of 4.30.18, we are retiring the Nike+ FuelBand, Nike+ SportWatch, and additional older technologies. Find out what this means for your NikePlus data and download the NRC and NTC apps to continue to track your progress.

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    Error returned from NikePlus

    Last Modified
    8/7/2017

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    If you receive the message "Error returned from NikePlus" in Nike+ Connect after plugging in your device, there was a communication problem between Nike+ Connect and the server.

    Nike+ Connect: Error Returned from Nike+

    Follow these troubleshooting steps:

    1. Check your computer's Internet connection.
    2. Visit Nike.com to verify the website is available.
    3. If the error continues, factory reset your device in Nike+ Connect. Note: Performing a factory reset will erase any unsynced data from your device.
      1. Click "Settings".
      2. Click "Factory Reset" in the lower left corner.
    4. If you are unable to open Nike+ Connect, try these alternate factory reset steps.

    If troubleshooting fails, please contact us.

    Which FuelBand do I have?

    Do I have a FuelBand or a FuelBand SE? Look inside your band to find out.
    FUELBAND SE
    FuelBand